Right of withdrawal from online sale: Beba Gioielli Florence. Artisan workshop and online shop of jewels, costume jewelery

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Extract from the General Conditions of Sale (“Terms and Conditions” page):

Right of withdrawal
1. The Client who purchases goods as a consumer (i.e. for purposes unrelated to his/her entrepreneurial, commercial, or otherwise professional activity) has the right to withdraw from the Purchase Agreement, without indicating the reasons, within 14 days.
2. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier and designated by him, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered in a single order and delivered separately, from the day on which the Customer or a third party, other than the carrier and designated by him, acquires physical possession of the last good.
3. To exercise the right of withdrawal, the Customer is obliged to inform the Seller (Atelier Orafo di Filippini Beatrice, Sdrucciolo de' Pitti 6r - 50125 Firenze - ) of his decision to withdraw from the Purchase Agreement through an explicit declaration (such as: letter sent by post, e-mail message).
4. To meet the withdrawal deadline it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
5. If the Customer withdraws from the Purchase Agreement, he/she will be reimbursed for all payments made to the Seller, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than less expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from the day on which the Seller will be informed by the Customer of the decision to withdraw from the Purchase Agreement. These refunds will be made using the same payment method used by the Customer for the initial payment, unless it is expressly agreed otherwise. The refund can be suspended until receipt of the goods or until the Customer demonstrates that he/she has returned the goods, if earlier.
6. In the event that the right of withdrawal is exercised after the shipment of the Products, the direct costs of returning the Products will be charged to the Customer. The Customer is responsible only for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
7. The Customer is required to return the Products to Atelier Orafo di Filippini Beatrice, Sdrucciolo de' Pitti 6r - 50125 Firenze, without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from the Purchase Agreement. The term is respected if the Customer sends back the goods before the expiry of the 14 day period.
8. The Customer will not be able to exercise the right of withdrawal in the case of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery.
Non-conformities of products and defective products
1. The Products offered on the Site comply with national and european legislation. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and/or the devices used for their display.
2. In case of lack of conformity of the Products purchased with respect to the description published on the Site and in the event of a faulty or defective Product, the Customer has the right to immediate reimbursement for the Product, upon sending by e-mail photographs highlighting the damage or non-compliance of the Product.
3. The Seller will send to the Customer an e-mail with the indication of the modality of refund which could take place; As an alternative to the refund, the Customer will have the opportunity to receive a discount on the next purchase of an amount greater than the value of the goods to be refunded, excluding any liability of the Seller, for any reason.
4. The provisions on the legal guarantee of conformity of the goods provided for by the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Articles 102-135) are reserved in any case.

Tags:

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Treatment of personal data

This information is provided in compliance with art. 13 of Regulation 2016/679 (GDPR), pursuant to art. 13 of the legislative decree n. 196/2003 (Code regarding the protection of personal data) and relates to all personal data processed in the manner indicated below.

THE HOLDER OF THE TREATMENT

The Data Controller of the personal data collected is Atelier Orafo di Filippini Beatrice, Sdrucciolo de' Pitti 6r - 50125 Firenze.

The personal data provided may be disclosed to appropriately appointed recipients who will process the data as data processors and/or as persons in charge, in order to comply with contracts or related purposes. The complete list of data processors and persons in charge of processing personal data can be requested by sending a specific request to the email address .

TRANSFER OF DATA

In the event that personal data are transferred outside the European Union, for technical and operational purposes and to ensure high continuity of the service, the Data Controller ensures that the transfer is based on an adequacy decision of the Commission, in order to ensure that the level of protection of individuals guaranteed by current legislation and in particular by EU Regulation 2016/679 is not affected.

COLLECTED DATA

The personal data processed are collected as provided directly by the interested party or collected automatically.

The data provided directly by the interested party are all personal data that are provided to the Data Controller in any way, directly by the interested party.

The data collected automatically are navigation data. Such data, although not collected in order to be associated with the user's identity, could indirectly, through processing and association with data collected by the Data Controller, allow its identification.

Following the sending of newsletters, the platform used makes it possible to detect the opening of a message and the clicks made within the newsletter itself, together with details relating to the IP and the browser/device used. The collection of this data is essential for the operation of the implicit renewal of processing systems (see the item Processing Methods) and an integral part of the operation of the sending platform.

PURPOSE OF THE TREATMENT

The provision of personal data has as legal basis of the processing contractual or pre-contractual requirements or the fulfillment of legal obligations to which the Data Controller is subject. For this reason, any refusal to process or the failure, inaccurate or partial provision of data could result in the impossibility of a correct provision of the service or the impossibility for the Data Controller to respond to requests for information sent by the interested.

The provision of data for the fulfillment of purchase orders made by the interested party is mandatory and the refusal to give the relative consent to the processing will make it impossible for the Data Controller to carry out the operations necessary to send the ordered goods.

The provision of data for the purpose of sending newsletters for promotional, commercial, information or research purposes is optional and the refusal to give the relative consent to the processing will make it impossible to be updated about commercial initiatives and/or promotional campaigns, to receive offers or other promotional material.

WITHDRAWAL OF CONSENT

The interested party can revoke the consent to the processing of their personal data at any time by sending a request to the email address .

To withdraw consent to receive newsletters, the interested party can send a request to the email address or click on the appropriate unsubscribe link that can be found at the end of each promotional and commercial email received.

RECIPIENTS

The personal data provided may be disclosed to appropriately appointed recipients who will process the data as data processors and/or as persons in charge. The Data Controller does not disclose any of the data subjects' information to third parties without their consent, except where required by law. In any case, the dissemination of personal data processed is excluded. The complete list of data processors, joint controllers and persons in charge of processing personal data can be requested by sending a specific request to the email address .

METHOD OF TREATMENT

Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected, in any case providing for the annual verification of the data stored in order to delete those deemed obsolete, unless the law provides for archiving obligations.

The data processing usually takes place at the headquarters of the Data Controller, by personnel or external collaborators duly designated as data processors. The complete list of data processors and persons in charge of personal data processing can be requested by sending a specific request to the email address .

Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.

The subscription to the newsletter and the related processing are considered valid until the user unsubscribes, through a link in each email, or after 12 months from the last communication with which the user interacted (click, open, reply ).

RIGHTS OF THE INTERESTED PARTY

Pursuant to art. 15-21 of EU Regulation 2016/679 each interested party is granted the rights:

Right of Access: the interested party, pursuant to art. 15, has the right to obtain confirmation that the processing of personal data concerning him/her is in progress and, if necessary, to obtain a copy. He/she also has the right to obtain access to personal data concerning him/her and to further information such as the purpose of the processing, the categories of recipients, the data retention period and the rights that can be exercised.
Right of rectification: the interested party, pursuant to art. 16, has the right to obtain the correction of inaccurate personal data concerning him/her or the integration of the same.
Right to cancellation: the interested party has the right to obtain the cancellation of personal data concerning him/her, without undue delay, if one of the reasons provided for by art. 17.
Right to limitation of treatment: the interested party has the right, in the cases provided for by Article 18 of Regulation 2016/679, to obtain the limitation of treatment.
Right to data portability: the interested party has the right to receive personal data concerning him/her in a structured format, commonly used and readable by an automatic device and has the right to transmit such data to another holder without impediment, according to what provided for by art. 20 of the 2016/679 Regulation;
Right to object to the processing: the interested party has the right to object to the processing of personal data concerning him/her in accordance with the provisions of art. 21 of Regulation 2016/679.

The interested party also has the right to lodge a complaint with the competent supervisory authority, the Privacy Guarantor.
The requests referred to in the previous points must be addressed in writing to the Data Controller. The Data Controller will, within the time limits established by current legislation, provide a timely response to requests for the exercise of the rights of the interested parties.

Any clarification or request for clarification can be addressed in writing to the Data Controller.

UPDATES AND CHANGES

The Data Controller reserves the right to modify, supplement or periodically update this Information in compliance with the applicable legislation or the measures adopted by the Guarantor for the protection of personal data.

The aforementioned changes or additions will be brought to the attention of the interested parties. We invite users to read the Privacy Policy regularly, to check the updated information and decide whether or not to continue to use the services offered.

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This site uses "third-party cookies" created by external sites (Google Maps, Google Analytics) for the operation of the Google Map and statistics on Google Analytics visitors and not managed by this site; for more information on the content and operation of these cookies, please refer to the respective sites.
Instructions on how to disable or delete cookies can be found in the help system or in the settings of the internet browser.

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